Customer engagement is all about encouraging two-way interactions with your audience.
Face to face conversations are the most genuine customer interactions that we all seek. But how can you effectively monitor these relationships at the scale that will create an impact?
The Illutag customer engagement strategy is simple: increase your customers satisfaction while you are humanizing your brand by having more positive and personalized interactions.
Record, tag, respond, repeat.
CUSTOMER ENGAGEMENT WITH ILLUTAG
Shorten The Sales Cycle
Increase Customer Loyalty
Create Brand Ambassadors
Establish Brand Identity
(Script: Customer engagement includes providing information proactively and helping your potential customers determine if your product or service is the right fit for them more quickly. )
(Script: Highly engaged customers buy 90 percent more often and pay 60 percent more per transaction.
(Script: Engaging customers in emotional relationships, which go above and beyond mere transactional purchases, helps forge stronger ties between them and your company. That’s why engaged customers are 5X more likely to stick to the same brand in the future.
When customers feel engaged with your brand, they want to tell others about it, too, promoting and discussing their experience with other potential customers.
Customer engagement helps you create a brand personality that customers can identify with. Think about Apple, for example, that has carved out a unique image, one of easy sophistication. This resonates with and attracts like-minded people to the brand.